Returns and Refunds
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How do I return an item?
Please contact us before sending anything back. We will confirm whether the item is eligible and provide a return authorization and instructions.
Can software or licenses be returned?
Software, license keys and subscriptions generally cannot be returned once a key has been issued or a subscription activated, unless the manufacturer permits it.
Who pays for return shipping?
If an item is faulty or we supplied the wrong product, we cover the cost of return. In other cases return shipping is the responsibility of the customer.
When will I receive my refund?
Refunds are issued to the original payment method once the returned item has been received and inspected.
How do warranty claims work?
Products are covered by the manufacturer warranty. We will help you open a claim; please have your order number and the product serial number available.
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