RAG Systems
Accurate answers drawn from your own documents and data, with the source shown beside every answer.
Overview
Retrieval-augmented generation allows a language model to answer from your manuals, contracts, policies, tickets and knowledge bases rather than from its general training. It is the most direct way to make organizational knowledge available to the people who need it, at the moment they need it.
The quality of a retrieval system is determined by its engineering: how documents are collected and cleaned, how they are divided and indexed, how search is tuned and how answers are grounded. We build and tune the complete pipeline, measure it against the questions your people actually ask, and ensure that every answer can be traced to its source.
What we deliver
Knowledge base assistants
Assistants for employees and customers that answer in plain language and cite the passages on which each answer is based.
Enterprise search
A single search experience across file shares, wikis, ticketing systems and document repositories.
Document AI
Extraction of fields, clauses and tables from contracts, invoices, forms and reports, returned as structured data.
Vector data platforms
Design and operation of vector databases on ChromaDB, Pinecone or PGVector, sized for your volume and budget.
Access-aware retrieval
Search that respects existing permissions, so that users see only the content they are entitled to see.
Quality measurement
Reference question sets, automated scoring of retrieval and answer quality, and reporting on unanswered questions.
Our approach
- 1Inventory the knowledge
We identify the sources, their owners, their quality and the permissions that govern them.
- 2Build the pipeline
Content is ingested, cleaned, divided and indexed, with a schedule for keeping the index current.
- 3Tune retrieval
Search quality is measured on a reference set of real questions and improved before answers are generated.
- 4Release with sources
Answers are published with citations, and the system states clearly when it does not have an answer.
What you receive
- A deployed retrieval and answer service
- Connectors for your content sources
- A reference question set and quality report
- An administration guide for content owners
- Monitoring of usage, coverage and unanswered questions
When this service fits
This service suits organizations whose knowledge already exists in documents but is difficult to find. Typical applications include internal help desks, customer self-service, policy and compliance lookup, and technical documentation.
Questions and answers
How do you prevent incorrect answers?
Answers are generated only from retrieved passages, each answer cites its sources, and the system is configured to decline when the content does not support a response.
Will the system respect our document permissions?
Yes. Access rules are applied at retrieval time, so a user cannot receive an answer built from a document they are not permitted to open.
How is the content kept up to date?
Sources are re-indexed on a schedule or on change, and content owners receive reports on gaps and outdated material.